Eden Care Medical | Health Insurance company

Help Center and FAQ

Welcome to Eden Care's Resources Center, where you can find valuable insights, informative articles, and company updates related to our innovative healthcare solutions.

Frequently asked question

General Information

What is Eden Care, and how does it benefit me as a member or dependent?

Why should I choose Eden Care for my health insurance needs?

Who is eligible for Eden Care's health insurance plans for individuals and dependents?

Can I contact Eden Care's customer support, and how?

How can I obtain a health insurance quote for myself or my family?

Health Insurance

What does Eden Care's health insurance cover for individuals and dependents?

Is it possible to customize health insurance coverage for my specific needs and budget?

How quickly can I be onboarded onto Eden Care's health insurance plans?

Tell me more about the Eden Care Mobile App. How does it benefit me as a member or dependent?

Can I access coverage for specific medical conditions like kidney transplant and cancer?

ProActiv Health & Wellness

What is the "ProActiv" program, and how can it benefit me as a member or dependent?

How does the mental health program within the "ProActiv" program function?

Can my employer track my individual app usage or data?

Is the Eden Care app available for both Android and iOS devices?

Diaspora

What is the Card replacement procedure for members?

How can members access medical services?

When does the cover commence?

Who is covered under the policies?

What are members covered for?

What should members do if they lose their smart card?

What happens when the medical benefit is exhausted?

How can members monitor their expenditure?

What is the policy commencement date?

What is covered under Day Care Treatment?

What is the admission scheduling procedure?

What is the emergency admission procedure?

What is the pre-authorization procedure?

What is the claim submission procedure?

What is the reimbursement procedure?

How long does it take to settle a reimbursement claim?

Which providers are in the panel?

How do I include a new branch in the panel?

Why should members enroll in the wellness program?

Where can members redeem their wellness rewards?

How often can members redeem rewards?

What varieties can members choose from when redeeming?

How can members view the payment process?

What is the invoicing procedure?

What is the dispute resolution procedure?

What happens in delayed billing or errors in billing?

What is the claim payment process?

What type of cover do you offer?

What benefits are covered?

What information do you require to get a medical premium quote?

Are premiums paid in full at the inception of the policy or periodically?

What is the waiting period in a policy?

What is the mode of paying premiums?

What value adds do members get by purchasing Eden cover?

At what point can the waiting period be waived?

What benefits or claims are excluded in the policy?

What main claims are covered?

Is Eden Care approved to operate in Rwanda?

Who are Eden Care partners?

What are the benefits of working with you?

Employer groups

What is Eden Care's focus when it comes to employer groups?

How can choosing Eden Care benefit our business and employees?

Who qualifies for Eden Care's health insurance plans for employer groups?

Can you elaborate on the "ProActiv" product and its relevance to employer groups?

How can our company get in touch with Eden Care's customer support?

How can our company obtain a health insurance quote for our employees?

What does Eden Care's health insurance cover for our employees?

Is it possible to customize health insurance coverage for our employees?

How quickly can our employees be onboarded onto Eden Care's health insurance plans?

Tell us more about the Eden Care Employer Web application. How does it benefit HR professionals?

Can you provide details on the coverage of specific medical conditions like kidney transplant and cancer?

What exactly is the "ProActiv" program, and how can it benefit our employees?

How does the mental health program within the "ProActiv" program function?

Can employers track individual employees' app usage or data?

Is the "ProActiv" app available for both Android and iOS devices?

What role do Service Providers play in Eden Care's network, and how do they collaborate with you?

How does Eden Care partner with Service Providers to ensure quality medical care?

What is the Service Provider Portal, and how does it enhance operational efficiency for healthcare providers?

Can doctors use the Service Provider Portal to write digital prescriptions?

What benefits do Service Providers gain from partnering with Eden Care?

How can Service Providers join Eden Care's network, and what benefits do they gain?

Members and Dependents